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Animal Care Services

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1. Whom do I call regarding Animal Services?

The City of Rancho Santa Margarita contracts with the City of Mission Viejo for animal care and control services. Their general information and emergency phone number is (949) 470-3045 or visit www.cmvas.org.

Mission Viejo Animal Care Services website

2. Who provides animal services for the City of Rancho Santa Margarita?

The City of Rancho Santa Margarita contracts with the City of Mission Viejo for animal services. The contract began on January 1, 2017.

3. What services are provided?

The City of Mission Viejo provides numerous high-quality services, including a pro-humane animal shelter, 24-hour response to emergency calls, pet adoption, low-cost vaccination clinics, animal licensing, community outreach and events, volunteer opportunities, and many other services. For a comprehensive list of services and resources, visit cityofmissionviejo.org or call (949) 470-3045.

4. Are my pet licenses and animal facility licenses still valid?

Valid pet licenses will be honored until the expiration date listed on the license. For example, if you renewed your pet license through the County of Orange, OC Animal Care on 8/2/2016, the license will be valid until 8/2/2017. After January 1, 2017, contact Mission Viejo Animal Services for questions regarding your pet and animal facility licenses at (949) 470-3045 or visit cityofmissionviejo.org.

5. Where is the animal shelter located?

The Mission Viejo Animal Services Center is located at 28095 Hillcrest, Mission Viejo, CA 92692 at the intersection of Marguerite Parkway and Hillcrest. For hours of operation and other information regarding the animal shelter, please visit www.cityofmissionviejo.org/animalservices or call (949) 470-3045.

6. Is the animal shelter a pro-humane shelter?

The Mission Viejo Animal Services Center is considered a pro-humane animal shelter. Stray animals are cared for until they are reunited with their owners or until they can be placed in new permanent homes. Stray animals that are brought to the center are held a minimum of 4 full days awaiting redemption by their owner. The Mission Viejo Animal Services Center provides an animal adoption program that includes the screening and review of each individual adoption application to ensure responsible and long-term homes for all animals.

7. There is a dead animal in the street, how can it be removed?

The City of Rancho Santa Margarita contracts with the City of Mission Viejo for animal control services. Dead animals can be reported 24/7 by calling (949) 470-3045. Mission Viejo Animal Services Center website

8. Whom do I call about issues with flies, rats, and mosquitoes?

The Orange County Vector Control Agency handles all calls regarding fly, rat, and mosquito infestations. Orange County Vector Control can be reached at (949) 654-2421, or visit their website. Orange County Vector Control Website

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Building & Safety

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1. When is a Building Permit required?

Nearly any home improvement project will require a permit. Projects such as new or relocated walls, new or replacement windows and doors, new electrical outlets, bathroom upgrades, central heating and air conditioning upgrades, patio covers, pools, and spas all require permits. If you’re unsure, please contact the City of Rancho Santa Margarita Building and Safety Division at (949)635-1800 x6101.

2. Why is a Building Permit required?

Building Permits ensure that minimum standards of safety are met in all construction. By following code guidelines, the completed project will meet minimum standards of safety and will be less likely to cause injury to you, your family, your friends, or future owners. Further, your home or business is an investment. If your construction project does not comply with the applicable codes, the value of your investment could be reduced. Property insurers may not cover work done without permits and inspections. If you decide to sell a home or building that has had modifications without a permit, you may be required to obtain permits or remove the modifications prior to a sale closing.

3. Are any projects exempt from a Building Permit?

Small home improvement projects which do not alter the structure or involve new electrical or plumbing may not require a Building Permit. Examples include painting, flooring, and fences not over 6 feet in height. In some instances, small sheds or playhouses may be exempt if they do not exceed 120 square feet in floor area. A full list of exemptions is available at http://www.cityofrsm.org/199/Building-Projects.
Building Division staff can help you determine if your project needs a permit. Please call (949)635-1800 x6101 or visit us during normal business hours. http://www.cityofrsm.org/199/Building-Projects

4. How do I get a Building Permit?

The first step is applying for a permit. The application will include a City permit application form, plans showing the proposed improvements, and a written description of the scope of the work. Additional information is available on the Forms and Handouts page at http://www.cityofrsm.org/197/Forms-Handouts. When the permit is issued, work can begin. The Building Division provides a job card that must remain on the project site for the duration of construction. The job card will be used to record all necessary inspections. It is the responsibility of the homeowner or contractor to schedule building inspections for specific times during construction. http://www.cityofrsm.org/197/Forms-Handouts

5. How much does a Building Permit cost?

Permit fees are based on the scope of work for each individual project. You may contact the Building Division for a fee estimate.

6. Where do I get a Building Permit?

Building permits can be obtained from the City of Rancho Santa Margarita Building Department located in City Hall at 22112 El Paseo, Rancho Santa Margarita. The Building counter is open Monday through Thursday 8:00 – 12:00 and 1:00 – 4:00 and Fridays from 8:00 to 12:00.

7. What is a Building Inspection?

Inspections are made during certain points in the project, depending on the work that’s being performed. Inspections ensure that work is being done in accordance with adopted safety guidelines, is code compliant, and is following the approved plans. The inspector will document the construction and provide documentation after construction is complete and code compliance is determined. The project is complete once the final inspection has been made.

8. How do I schedule a Building Inspection?

Building inspections are conducted Monday through Friday from 9 a.m. - 4 p.m., excluding federal holidays. To schedule an inspection, please call our inspection line at (949) 635-1800 x6100 and leave the following information: project address, project number (from the job card), contact name, telephone number, type of inspection, and preference for morning or afternoon inspection. Inspection requests received after 6:00 a.m. will be inspected on the following business day.

9. How do I know if my contractor is licensed?

By law, anyone who contracts or bids on a construction project valued at $500 or more must be licensed by the Contractors State License Board (CSLB). You can verify if a contractor is licensed by asking to see the contractor’s license and photo ID. You may also verify license status with CSLB at www.cslb.gov or (800) 321-CSLB (2752). CSLB

10. How long is the plan check process?

Building plans submitted to the City can take up to ten (10) working days from the time of first submittal. Second and subsequent submittals, if needed, are returned within five (5) working days. Some Building Plans can be submitted and approved over the counter.

11. What is my plan check status?

Please contact the Building Department at 949-635-1800, x6101. Please have the job address or permit number handy.

12. When does a Building Permit expire?

A building permit expires after 180 days if no work has been commenced or a first inspection has not been scheduled. The Building Official is authorized to grant an extension if a request is made in writing.

13. Where is the Building Department located and what are the hours?

The Building Department is located at the City of Rancho Santa Margarita City Hall, 22112 El Paseo, Rancho Santa Margarita, California. Counter hours for submittals are Monday through Thursday 8:00 – 12:00 and 1:00 – 4:00 and Fridays from 8:00 to 12:00.

14. Why do I need a permit to replace a water heater?

Plumbing permits are required for water heaters because of the risk of fire, electric shock, and explosion if not properly installed.

15. Can I use an existing slab when I'm building my new patio cover?

While a Building Permit is required for a patio cover, depending on the square footage of the new patio cover, it is permissible to use the existing slab. Please refer to the Attached Patio Cover Handout www.cityofrsm.org/DocumentCenter/Home/View/83 for additional information, or contact the Building Department at 949-635-1800, x 6101 Attached Patio Cover Handout

16. Do I need Energy Efficient lighting in my kitchen remodel?

When remodeling a kitchen, 100% of the lighting is required to be Energy Efficient. Under-cabinet lighting must be switched separately from all other lighting.

17. Can we build a storage shed in our backyard?

A storage shed which is detached from the main building does not require a permit if it is 120 square feet or less. For larger sheds or other structures, please contact the Building Department at 949-635-1800, x 6101 for specific requirements.

18. Are Building Permits required for a retaining wall?

A Building Permit is required for any retaining wall over 3 feet in height. Please call the Building Department at 949-635-1800, x 6101 with any questions.

19. Does the City have sample plans to help me design my project?

The City offers a number of handouts to assist homeowners with common projects. Please refer to the forms and handouts page on the City’s website for: an attached patio cover standard, window replacement requirements, site plan example and template, and others. The City’s plan checkers and building inspectors cannot assist with project design. Their job is to ensure that projects are planned and constructed in accordance with the applicable Building and Safety Code requirements. If you have questions regarding a specific project type, please call the Building Department at 949-635-1800, x. 6101. Forms and Handouts

20. What are the benefits to obtaining a Building Permit?

Your home or business is an investment. If your construction project does not comply with the codes adopted by your community, the value of your investment could be reduced. Property insurers may not cover work done without permits and inspections. If you decide to sell a home or building that has had modifications without a permit, you may be required to remove the unpermitted work or make costly repairs.

Building Permits allow the City to protect the public by reducing the potential hazards of unsafe construction. By following code guidelines, buildings will meet minimum standards of safety and will be less likely to cause injury to you, your family, or future owners.

Instead of looking at the building permit process as a nuisance, it's better to see it as a service provided by your local government. Objective, trained plan-checkers will examine and approve your building plans. Experienced inspectors will ensure that work is up to standard. Any corner-cutting or poor workmanship by a contractor will come to light.

21. Why would a contractor tell me I don’t need a Building Permit when one is actually required?

In some cases, contractors or handymen advise against obtaining permits because they feel that the process would delay the project because plans must be plan checked and approved, and inspections must occur at specific points during a project. Other contractors or handymen are not licensed to do the work they are being hired to complete, and therefore could not obtain building permits for the work. The City of RSM works hard to ensure that projects are reviewed and inspected in a convenient and timely manner. The City has much shorter turnaround times than many other jurisdictions. Plan Check review times are 10 days or less and ensure that a project will be constructed in accordance with current Building Codes for the safety of the household. Inspections are performed Monday through Friday during normal business hours. Inspection requests received after 6:00 a.m. will be inspected on the following business day.

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Chiquita Ridge Open Space Property

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1. When is the Chiquita Ridge Open Space Area going to be developed?

Currently, the City Council has directed staff to obtain proposals from qualified firms to provide consulting services to manage the process of determining the highest and best use of the open space area. For more information, please visit the Chiquita Ridge Development page.

2. Why did the City enter into litigation with the County over this property?

In mid-2002, the City became aware that not all of the properties that should have been transferred from the County upon the City’s incorporation had actually been transferred. While there was agreement as to many of the property interests, the City and County differed in their views as to who should have ownership of 502 acres of Chiquita Ridge that had originally been dedicated to the County – prior to the City’s incorporation – for open space, recreation and transportation purposes.

When the parties were not able to resolve their differences the City filed a lawsuit in 2005, claiming ownership to the entire 502 parcel. While the lawsuit was moving forward, the County, the Fish and Wildlife Service, the Santa Margarita Water District and Rancho Mission Viejo, LLC (“RMV”) entered into an Implementation Agreement regarding the Southern Subregion HCP Habitat Reserve. The effect of this was to designate specific natural habitat that would be protected in perpetuity and there would be certainty as to the Habitat Reserve.

3. What benefit to the City and the community will be realized as a result of the resolution of the lawsuit?

To learn about the settlement agreement, please visit the Chiquita Ridge Development page.

4. Who can I contact if I know of or work at a company that would like to be involved in the development of the potential sports park?

All inquiries should be directed to Cheryl Kuta, Development Services Director, at 949-635-1800, ext. 6707.

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Code Enforcement

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1. Are code enforcement complaints kept confidential?

The City makes every attempt to keep code enforcement complaints confidential. However, the City would be required to disclose certain information on a code enforcement complaint if requested through a Public Records Act Request or through discovery during litigation. There are circumstances when there is a compelling reason to not disclose certain information.

2. Can a garage be used for a dwelling area?

Conversion of a garage into a sleeping room is not permitted. Garages are to be used for the temporary storage of vehicles. However, garages can be converted into Accessory Dwelling Units subject to compliance with RSMZC Section 9.04.190 and approval by the Development Services Department and approval of a Building Permit.  Please contact the Development Services Department at 949-635-1800 x6704 for further information.

3. How do I report graffiti?

Please report graffiti to the City's Graffiti Hotline at 949-635-1825. Please specify the exact location of the graffiti (i.e. on bench at park, on side of wall, and end of what street.)

4. How do I report water quality violations or a sprinkler system running and water draining into the City's gutter?

Please contact the City's 24-hour Complaint Hotline at 949-635-1800, ext. 6703.

5. Is noise from construction work restricted to particular hours of the day?

Noise from construction work is exempt from the City's Noise Ordinance between 7 a.m. - 8 p.m. Monday - Saturday. Construction work outside of these times must comply with the City's Noise Ordinance. Additionally, construction noise on federal holidays must comply with the City's Noise Ordinance.

6. What are the City's regulations on temporary signs (e.g., open house and garage sales)?

Sign permits are not required for open house or garage sale signs. However, signs must comply with the following requirements:
- Signs cannot exceed a total of 4 square feet.
- Signs cannot be taller than 4 feet in height.
- Open house signs may be displayed between 8 a.m. and dusk.
- Garage sale signs shall be removed on or immediately following the date of the event.
- Signs may only be placed on a property with the property owner's permission.

Please note that homeowners association or commercial maintenance association regulations may contain additional restrictions on temporary signage. Please contact the appropriate association to confirm their regulations for temporary signage.

7. Who can I call about barking dogs?

Please contact Mission Viejo Animal Services at (949) 470-3045.

8. Who do I call if there is an abandoned vehicle on the street?

Please contact Police Services non-emergency number at 949-770-6011.

9. Who should I call for parking control on public streets?

Please contact Police Services non-emergency dispatch at 949-770-6011.

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Community Services

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1. Are there any after school programs for my kids?

Yes, the Community Services Department offers a variety of programs for all ages. Please contact us at the Bell Tower Regional Community Center - 949-216-9700 for specific information. A current list of classes, activities, and programs offered are under the Recreation page. Community Center page.

2. How can I advertise/involve my business in the City's events?

For more information, please contact the Community Services Department at 949-216-9700.

3. How can my band play at the concert?

Please submit your CD or music to the City of Rancho Santa Margarita Community Services Department for consideration at the Bell Tower Regional Community Center located at:
22232 El Paseo
Rancho Santa Margarita, CA 92688

4. How do I become a Contract Instructor with the City of Rancho Santa Margarita?

For more information regarding dates, deadlines, and proposal forms, please contact the Community Services Department at Bell Tower Regional Community Center 949-216-9700.

5. What events are held throughout the year?

To learn more about the City-sponsored events, please contact the Community Services Department at 949-216-9700, visit the Annual Events page.

6. Who do I contact for volunteer opportunities for myself or for my child?

Feel free to call the Community Services Department at 949-216-9700, or visit the Volunteer Opportunities page.

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Dog Park

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1. Are there separate areas for big and small dogs?

Yes, there is a chain link fence separating the 2 areas.

2. Is there a fee to enter the Dog Park?

The dog park is free to everyone.

3. What the hours of operation?

The park is open daily from dawn to dusk.

4. Where is the Dog Park located?

The park is located at Canada Vista Park (24328 Antonio Parkway) near Tijeras Creek Road behind the skate park facilities and baseball fields. For more information, please call 949-216-9700.

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Economic Development

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1. Do I need a business license?

The City of Rancho Santa Margarita does not issue business licenses, however, a Certificate of Use and Occupancy is required for any businesses located within the commercial retail centers and the Business Park. For more information, please visit the License and Certification Requirements page.

2. How can I determine if my proposed business is permitted in the City?

Information regarding starting a business is located on our Business Resources page.

3. How do I file a fictitious business name?

Fictitious business name (DBA) filing is processed by the Orange County Clerk-Recorder Office. They can be reached at 714-834-2500. You can access the application for a fictitious business name on the County Clerk-Recorder’s website www.ocrecorder.com.

4. How do I obtain a resale permit?

Resale permits are issued by the State Board of Equalization by calling 800-400-7115. Additional information is available on the BOE website at www.boe.ca.gov.

5. How do I start a business in the City?

Information regarding starting a business is located on our Business Resources page.

6. What resources are available for a new or potential business in the City?

The City's Economic Development Division provides many useful resources for new, existing, and potential businesses in the City. For more information, please visit the

Economic Development Division page.

7. What is the process for obtaining a Conditional Use Permit (CUP)?

A Conditional Use Permit (CUP) is required for certain types of businesses that have the potential to cause negative impacts to surrounding businesses unless they operate under specific conditions of approval. For more information about the process, please visit the Conditional Use Permits page.

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General Government

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1. Are the Building, Planning and Public Works Departments located in the same building as City Hall?

The Building, Planning, and Public Works Departments are located at City Hall. The hours of operation for these departments are 8 a.m. - 5 p.m. between Monday - Friday. Please be advised that the public counter is closed from Noon to 1 p.m. Please note that between 4 p.m. - 5 p.m., no new submittals are accepted.

2. Can I have a tour of City Hall?

The Public Information Officer (PIO) routinely provides tours of City Hall to scouting groups and various organizations. If you are interested in arranging a tour, please contact 949-635-1811.

3. How can my community-based organization request funding from the City?

Community-based organizations may request funding from the City during the City's annual budget process. Funding requests are encouraged to be submitted on an application available through the City's Finance Department. For more information, please visit the Community-Based Funding page.

4. How can my company become a registered vendor with the City of Rancho Santa Margarita?

To become a registered vendor with the City, you must complete and submit a vendor registration form along with other supplemental documents. For more information on the City's purchasing requirements, please visit the Purchasing page.

5. What services does SAMLARC provide and what is the City responsible for?

Rancho Santa Margarita Landscape and Recreation Corporation (SAMLARC) and the various homeowners associations maintain all of the parks and landscaping, including the landscaped street medians. The City is responsible for maintaining most of the sidewalks, traffic signals and streets. Water and sewer services are provided by Trabuco Canyon Water District and Santa Margarita Water District. The street lights are maintained by Southern California Edison.

6. When did the City of Rancho Santa Margarita incorporate?

Incorporation efforts began in 1989 due to the vision of residents and the Cityhood Committee. The goal of incorporation was finally achieved in 1999. On January 1, 2000, Rancho Santa Margarita officially became the 33rd City in Orange County.

7. Where can I obtain a copy of Birth Certificates or Marriage Certificates?

If you were born in Orange County, you can obtain your Birth Certificate through the County Clerk-Recorder. Marriage Licenses and Certificates can also be obtained at the same office or by calling 714-834-3005. If you were born outside of Orange County, please contact the County offices in the County where you were born. The Clerk's Office is located at:
2 Civic Center Plaza
Santa Ana, CA 92701

For more information, please visit the County Clerk-Recorder's Office page.

8. Where is City Hall located?

City Hall and the Civic Plaza are located 7 miles east of the Interstate 5 Freeway and Alicia Parkway, in the heart of Rancho Santa Margarita. Follow Alicia east to Santa Margarita Parkway, turn right and go to El Paseo. Make your 2nd left onto La Miranda. City Hall will be on the right-hand side of the street.

9. Where is the Immigration Office located?

The Immigration Office is located at the Chet Holifield Federal Building. The office can be reached at 800-375-5283. Avila Road can also be accessed off of La Paz Road or off of Alicia Parkway. The office is located at:
24000 Avila Road
Laguna Niguel, CA 92677

10. Where is the South County Municipal Court located?

The Harbor Justice Center is located at
23141 Moulton Parkway
Laguna Hills, CA 92653

For more information, please visit the South County Municipal Court website.

11. Who are the members of the City Council and when do they meet?

For more information on the City Council, please visit the Mayor and City Council page.

12. Who is the City Manager of Rancho Santa Margarita?

The City Manager is Jennifer M. Cervantez. For more information, please visit the City Manager's Office page.

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Geographic Information Systems

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1. Does the City have a GIS application?

Yes, the City has a GIS application. To view the interactive maps, please check out the GIS and Maps page.

2. What print maps are available on the City's website?

To view the most requested maps, please visit the Print Maps page.

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Housing Programs & Services

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1. Are there any financial assistance programs to help me buy a home in the City of Rancho Santa Margarita?

There are several options to obtaining financial assistance in purchasing a home. To learn more, please visit the Housing page.

2. Does the City of Rancho Santa Margarita have a first-time home buyer program?

Presently the City of Rancho Santa Margarita does not offer any form of first-time homebuyer assistance, however, homebuyers can contact mortgage lenders to inquire if they offer first-time homebuyer assistance. For more information, please visit the First-Time Homebuyer Assistance page.

3. What type of affordable housing programs are available in the City of Rancho Santa Margarita?

To learn about the programs available, please visit the Affordable Housing page.

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Parks & Recreation

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1. How can I contact the Beach Club?

Please contact the Rancho Santa Margarita Landscape and Recreation Corporation (SAMLARC) at 949-709-0010. You must be a SAMLARC member in order to use their facilities. For more information, please visit the SAMLARC website.

2. How can I rent a park area for a party?

Please contact Rancho Santa Margarita Landscape and Recreation Corporation (SAMLARC) at 949-709-0010. You must be a SAMLARC member in order to use their facilities. For more information, please visit the SAMLARC website.

3. How can I rent the paddle boats at the lake?

Please contact the Rancho Santa Margarita Landscape and Recreation Corporation (SAMLARC) at 949-709-0010. You must be a SAMLARC member in order to use their facilities. For more information, please visit the SAMLARC website.

4. How do I get a key for the restrooms at the parks?

Please contact Rancho Santa Margarita Landscape and Recreation Corporation (SAMLARC) at 949-709-0010. You must be a SAMLARC member to use their facilities.

5. How do I rent the Bell Tower Regional Community Center?

For information on how to rent the facility, please call the Community Services Department staff at 949-216-9700 or visit the Facility Rentals page.

6. What is the Bell Tower Foundation?

The Bell Tower Foundation was created in 2001 to help raise funds to build the Bell Tower Regional Community Center (BTRCC). For more information, please visit the Bell Tower Foundation page.

7. Where can I find a list of community events and activities?

For a list of recreational events and activities, please visit the Recreation page. For other events please visit the Calendar page.

8. Does the City offer a subsidized transportation program for adults 60 years and older?

For more information, please visit the Transportation Programs page.

9. Who do I contact about renting a room at the Bell Tower Regional Community Center?

Please contact the Community Services Department directly at 949-216-9700, ext. 1261.

10. How do I sign up for recreation classes?

Registration can be completed online or in person between the hours of 8 a.m. - 8 p.m.Monday - Thursday or Fridays 8 a.m. - 4 p.m. For additional information please 949-216-9700. The center is located at:
22232 El Paseo
Rancho Santa Margarita, CA 92688

You may also sign up online on the Recreation Classes Registration website.

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Passport Acceptance Facility

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1. How do I get a Passport?

The City of Rancho Santa Margarita is designated as a Passport Acceptance Facility by the United States Department of State. We accept your application for a passport and forward all forms and documents to State Department for processing. The procedures for obtaining a passport can be found on our website, www.cityofrsm.org. Passport Acceptance Facility; please visit this page and complete all requirements prior to your appointment. We also recommend visiting www.travel.state.gov for detailed information.

Passport Office: (949) 635-1819

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Planning

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1. Do I need a business license?

The City of Rancho Santa Margarita does not issue business licenses, however, a Certificate of Use and Occupancy is required for any businesses located within the commercial retail centers and the Business Park. For more information, please visit the License and Certification Requirements page.

2. Can I run a business out of my home?

You may, provided that you following the Zoning Code. For more information, please visit the License and Certification Requirements page.

3. When is the Public Counter open?

A planner is available at the front counter from 8 a.m. - Noon and 1 p.m. - 4 p.m. between Monday - Thursday. On Fridays, the counter is open from 8 a.m. - Noon on Fridays.

4. How do I find the zoning designation or other information about a particular property or parcel?

You can gather plenty of information about a property by using the City's GIS application. Simply enter the address, tract/lot number or assessor parcel parcel number (APN) into the system. Additionally, you can contact a planner at City Hall at 949-635-1800. Be sure to have an address, tract/lot number, or assessor parcel number (APN). For more information, please visit the GIS and Maps page.

5. What do I need to do to install new signs for my business?

You must follow the City's sign requirements. To view the sign requirements, please visit the Sign Permits page.

6. I want to start a business in the City. What do I do?

The City has compiled a step-by-step process on the Starting a Business page.

7. How do I apply for a Conditional Use Permit (CUP)?

To apply for a Conditional Use Permit, please visit the Conditional Use Permits page.

8. How do I provide comments/concerns on a development project during the review process?

You may provide written comments/concerns on any development project during the review process. These comments may be mailed, faxed or emailed to the City's Development Services Department. You are welcome to voice your concerns to the Planning Commission directly at the Public Meeting when the project is made into an agenda.

The Planning Commission meets the 1st Wednesday of the month at 6:30 p.m. Agendas for the Planning Commission are posted on the City's website at least 72 hours prior to the scheduled meeting day. Staff reports are available to the public at that time, as well. For contact information, please visit the Development Services Department page.

9. How can I find out what is planned for a given property in the City?

Contact the Development Services Department at 949-635-1800.

10. How do I apply for a liquor license?

A license to serve or sell alcohol requires a Conditional Use Permit from the City and a permit from the State Department of Alcoholic Beverage Control (ABC). To obtain a Conditional Use Permit, please visit the Conditional Use Permits page.

11. How do I apply for a permit to modify my parking requirements, setbacks, height limits, etc?

Modified requirements may be granted either through the approval of an Alternative Development Standard (for minor modifications) or through a Variance (for major modifications). For more information, please visit the Alternative Development Standards & Variances page

12. How do I obtain a Special Event Permit?

A Special Event Permit is a temporary outdoor use that extends beyond the normal uses and standards allowed by the Zoning Code. For more information, please visit the Special Events page.

13. What are my setbacks?

A setback is the area or distance between a building or other structure and the property line, or if the property abuts a street, the ultimate right-of-way line. Setbacks are different in each zoning district. In order to find out what the setbacks are for a particular property ,a planner will help determine the zoning and setbacks for that property. A specific address, Assessor Parcel Number (APN), and/or tract and lot number are required for obtaining this information. Contact the Planning Division at 949-635-1800 for setback information. Additionally, this information is available in Title 9 of the Municipal Code.

14. What current planning projects are currently in the works?

A list of all current planning project proposals is available on the Planning Projects page.

15. What is a zoning ordinance?

A zoning ordinance is the local law adopted by the governing body to assure orderly development according to specific standards established for the general public welfare and to implement the comprehensive plan. A zoning ordinance may govern the types of permitted land uses, the maximum density or minimum lot size, building heights, setbacks, and more. The City's Zoning Ordinance is located in Title 9 of the Municipal Code.

16. Where can I obtain information about the City's affordable housing programs?

Please visit the Affordable Housing page.

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Police Reports

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1. How do I report a crime?

In the event of an emergency or if a crime is in progress, call 911 immediately. For non-emergency situations or to report a crime such as vandalism or disturbing the peace, please contact Orange County Sheriff’s Dispatch at 949-770-6011.

2. I’ve filed a crime report, now what happens?

Once a crime report has been filed, in most instances, the case will proceed as follows: The deputy who took the report will provide you with a Case Number for future reference. As much follow-up investigation will be done by the deputy before it is submitted to a Supervisor for approval. The Supervisor will then forward the report to the Investigation Division where it will be assigned to an investigator who specializes in investigating that particular type of crime.

If there is workable suspect information, the investigator will continue to work the case to resolution. If there is no workable information in the report, the investigator will contact you to ascertain if there is any new information available. If there is no new information or evidence, the case will be made inactive until any new information becomes available.

From the time the deputy writes the report to the time it is assigned to an investigator takes approximately 5-7 working days. You may obtain a copy of the report through Orange County Sheriff's Support Services Records Division at 714-834-6454 approximately 10-14 working days after the report is made.

3. I was involved in a traffic collision and an officer took a report. What happens with that information and how do I get a copy of that report?

If you were involved in a traffic collision in Rancho Santa Margarita and an officer was called to the scene to take a report, in most instances, the case will proceed as follows: The officer who took the information will provide you with a Case # and will write a report that is submitted to the Traffic Investigation Office in Aliso Viejo 949-425-1860. After approval by a Traffic Investigator, the report will become available through the Orange County Sheriff's Support Services Records Division at 714-834-6454 approximately 10-14 working days after the report is made.

Accident reports dated after September 2008 are also available online at the Orange County Sheriff's Office website, under the "E-services" section of the website.

4. How do I obtain a copy of a crime, incident, or traffic report?

Reports and other documents requested without a subpoena, court order or specific statutory authority will be treated as a request made under the California Public Records Act. In order to identify responsive records and review them for possible exemptions, the Orange County Sheriff’s Department may take up to 10 calendar days to respond to a CPRA request and, if necessary, may take a reasonable period of time thereafter to produce the non-exempt records that are responsive to the request. Requests for reports may be done by email by downloading the Request Authorization for Release of Case Information form on the Support Services forms page of the Orange County Sheriff's Office website. Complete the form and email it to ReportRequest@ocsd.org as an attachment.

The Request Authorization form may also be submitted by fax to OCSD Records at 714-834-5466, in person, Monday through Friday, 8 a.m. to 5 p.m., or mailed to at:
320 N Flower Street
P.O. Box 449
Santa Ana, CA 92702

The cost of a report is 15 cents ($0.15) per page with the exception of a Domestic Violence report which is released at no cost to the victim. If your request is approved, you will be contacted to arrange pick-up and payment of the report. If your request is denied, you will receive a written denial in accordance with Government Code section 6255(b).

5. How do I file a report for a lost cellphone?

Please contact Orange County Sheriff’s Dispatch at 949-770-6011 to have a Deputy take a report from you.

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Police Services

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1. Does Rancho Santa Margarita have its own police department?

The City of Rancho Santa Margarita contracts with the Orange County Sheriff’s Department for all of its law enforcement needs. The Sheriff’s Department is responsible for providing for the protection of citizens, the enforcement of laws and crime prevention. Law enforcement services include patrol, criminal investigations, traffic enforcement, traffic accident analysis and investigation, parking enforcement, and the use of specialized units when necessary.

2. How can I get a restraining order?

Restraining orders are issued by a Superior Court Judge. For further information, call 714-935-7956. Orange County Superior Court Website

3. How can I obtain crime information by neighborhood?

Crime information by neighborhood may be accessed under the "E-services" section of the Orange County Sheriff's Department website. The Sheriff's Blotter enables residents to know what activity is occurring in their communities by time, type of call, and location. You can view what has happened within the past 7 days or the past 30 days. The data is taken from the official calls for service records kept by the Sheriff's Department. You can also review crime statistics in which you can search "crime by area" which includes city or street. Orange County Sheriff's Department Website

4. Can I get livescan fingerprints done at the Rancho Santa Margarita Police Services counter?

Unfortunately, the Rancho Santa Margarita Police Services counter is not equipped to take LiveScan fingerprints. The closest Orange County Sheriff’s facility that offers this service is the Lake Forest station located at 20202 Windrow, Lake Forest, 92630. Fingerprinting via LiveScan is by appointment only; please call Investigations at 949-206-6100. The cost is $10 for the first card and $1 for each additional card. You will need to bring a valid picture I.D. and the exact change. Map Directions to Sheriff's Office Substation

5. Whom do I call to find out the status of a case currently under investigation by the Sheriff’s Department?

The Investigation Division of the Orange County Sheriff’s Department is located in Lake Forest and can be reached at 949-206-6100.

6. Where can I get a proof of correction signed?

In the event that you received a citation for a violation that requires evidence of the violation correction and/or vehicle inspection, Rancho Santa Margarita Police Services is available to provide "Proof of Correction" citation sign-off at City Hall, Monday through Friday, 8 a.m. to 5 p.m.

7. Will Police Services conduct a welfare check of a residence?

Yes, you will need to provide us with the telephone number and address of the residence and your telephone number if you would like to be contacted regarding the disposition of the welfare check. Please call Orange County Sheriff’s Dispatch at 949-770-6011 to request the welfare check.

8. I’m going on vacation. Can the police come by and check on my home while I am away?

Yes, Rancho Santa Margarita Police Services offers a service provided free of charge which involves a physical check of your residence to ensure no windows or doors have been opened or tampered with while you are away or on vacation. For additional information, call Police Services at 949-635-1817 or complete the form on the City’s website.

Vacation Patrol Request Form (PDF)

9. What is the law regarding car seats for children?

No driver shall transport any child in a motor vehicle without providing and properly securing the child in a child passenger restraint system (approved car sea) unless the child is 8 years of age or older and the vehicle seat belt fits properly with the lap belt low on the hips, touching the upper thighs, and the shoulder belt crossing the center of the chest. If children are not tall enough for proper belt fit, they must ride in a booster or car seat.

10. Where can I get my child’s car seat inspected?

The California Highway Patrol (CHP) located at 32951 Camino Capistrano, San Juan Capistrano 92675, has a certified Child Passenger Safety Technician who can inspect or assist Rancho Santa Margarita residents with their child’s car seat or booster seat installation. This free service is provided by appointment only by calling 949-487-4000.

11. Where can I get information about Megan’s Law?

Information regarding Megan’s Law can be obtained by visiting the Megan's Law website. Megan's Law Website

12. Who can answer my questions about drugs and gangs?

The Deputies assigned to the Orange County Sheriff's Department Community Programs Detail are available to answer questions related to drug use and gang involvement. They can be reached at 714-647-4133. You may also anonymously report gang activity by calling 800-NO-GANGS (800-664-2647).

13. Where can I get information regarding massage establishment and technician licensing requirements in Rancho Santa Margarita?

Please visit the Massage Establishment Information webpage or call Development Services at 949-635-1807 for additional information. Massage Establishment Information

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Programs (Police Services)

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1. What types of police related programs are available in Rancho Santa Margarita?

Rancho Santa Margarita Police Services provides a variety of programs that are available to the community. These programs include Neighborhood Watch, Community Emergency Preparedness Academy and Vacation Home Checks. Experienced police personnel are also available to do presentations on crime related topics at special events. For further information, please call 949-635-1817.

2. What is the Neighborhood Watch Program?

The Neighborhood Watch Program enlists the active participation of citizens in cooperation with law enforcement to reduce crime in their communities. Residents will be trained to recognize and report suspicious activities in their neighborhoods and learn crime prevention techniques. If your street is not involved in Neighborhood Watch and you would like to start this program in your neighborhood, please call 949-635-1830.

3. Where can I get information about the Explorer Program?

The Explorer program provides young adults (age 14-20) with the opportunity to assist the Orange County Sheriff’s Department in Rancho Santa Margarita. Please call 866-POST-449 for additional information.

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Senior Mobility Program

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1. Are there transportation options for adults 60 and over?

For a complete list of options, please visit the Transportation Programs page.

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Skate Park

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1. Are bicycles allowed?

Bicycles, scooters, razors, or motorized vehicles are not allowed in the skate area.

2. Are the kids required to wear protective gear?

Helmets, knee pads, and elbow pads are required at all times. Violators are subject to citation under the City’s Skate Park ordinance.

3. Are there lights?

There are no lights at the Skate Park.

4. Is there any supervision?

Skaters ride at their own risk.

5. What are the hours of the park?

The park is open daily from dawn to dusk.

6. Where is the Skate Park located?

The park is located at Canada Vista Park (24328 Antonio Parkway) near Tijeras Creek Road next to the 1st baseball field to the right of the parking lot.

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Traffic, Streets & Sidewalks

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1. How do I report a broken or malfunctioning street light?

Please report all issues to the Southern California Edison (SCE) company as they own and maintain most of the street lights in Rancho Santa Margarita. For more information, please visit the Reporting Street Light Issues page.

2. To whom do I report a traffic signal that is out?

To report a traffic signal outage please submit an online service request through the City's Community Connection System.

3. When is my street swept?

All residential streets in the City of Rancho Santa Margarita are swept by a vacuum type street sweeper once per month. Please contact the City's Public Works Department for more information on when your street is swept at 949-635-1800 or view the map here.

Street Sweeping Map (PDF).

4. My street has no parking signs. When will the Parking Restrictions begin?

Parking Restrictions will begin the week of April 15, 2019.  Implementation will include a 60-day grace period during which cars parked during the restricted hours will receive a warning.  Parking citations with a fine will be issued beginning on Monday, June 17, 2019.

5. Is my street subject to citations on street sweeping day(s)?

This is the full list and schedule – make sure to note the street names in the last row for the Montecito II Tract:

6. Why is the city doing this?

To keep the City streets clean and increase the effectiveness of street sweeping operations, the City of Rancho Santa Margarita is implementing NO PARKING DURING STREET SWEEPING restrictions in fourteen (14) target areas throughout the City.

7. How will I know when street sweeping parking restrictions are in effect?

Look for these signs on local streets.  Signs will be posted in the areas where Street Sweeping Parking Restrictions apply.  Parking restrictions will be in effect beginning Monday, April 15, 2019.  A full schedule and maps can be found at www.cityofrsm.org/536/street-sweeping.

8. Where can I get more information?

The City has a dedicated web page for Street Sweeping information:  www.cityofrsm.org/536/street-sweeping.  You may also call (949) 635-1800 x6703 during normal business hours.

9. What about holidays? Will I get a ticket?

Citations will not be issued on holidays.

10. How much is the ticket for not moving my car?

The fine for the parking citation is $50.00

11. I received a parking citation on street sweeping day. What do I do?

Refer to the information on the back of the citation regarding how to pay the fine.  The back of the ticket reads as follows:

HOW TO PAY THE PARKING VIOLATION PENALTY:

Credit card payments are accepted by phone at (800) 989-2058 or online at www.CitationProcessingCenter.com; or send check/money order payable to the City of Rancho Santa Margarita in a stamped envelope addressed to the City of Rancho Santa Margarita, C/O Citation Processing Center, PO Box 10479, Newport Beach, CA 92658. Write the citation number on the check/money order. DO NOT SEND CASH. Please note that additional monetary penalties are charged for late payment as well as repeat violations of the same offense within a twelve month time period. Citations issued for one of the following violations 4000(a)(1), 5200(a), 5201(c), 5204(a) require evidence of violation correction and vehicle inspection which may be obtained at any police agency. Upon valid proof of correction for each equipment violation, the penalty shall be reduced to $10.00 per violation.

12. Who do I call if I have questions about how to pay the fine?

Refer to the information on the back of the citation regarding how to pay the fine:

HOW TO PAY THE PARKING VIOLATION PENALTY:

Credit card payments are accepted by phone at (800) 989-2058 or online at www.CitationProcessingCenter.com; or send check/money order payable to the City of Rancho Santa Margarita in a stamped envelope addressed to the City of Rancho Santa Margarita, C/O Citation Processing Center, PO Box 10479, Newport Beach, CA 92658. Write the citation number on the check/money order. DO NOT SEND CASH. Please note that additional monetary penalties are charged for late payment as well as repeat violations of the same offense within a twelve month time period. Citations issued for one of the following violations 4000(a)(1), 5200(a), 5201(c), 5204(a) require evidence of violation correction and vehicle inspection which may be obtained at any police agency. Upon valid proof of correction for each equipment violation, the penalty shall be reduced to $10.00 per violation.

13. Can I appeal the citation?

Refer to the information on the back of the citation.  The information on the back of the citation is shown below.  The website link is  https://www.citationprocessingcenter.com/

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Vehicles (Police Services)

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1. I was involved in a traffic collision and an officer took a report. What happens with that information and how do I get a copy of that report?

If you were involved in a traffic collision in Rancho Santa Margarita and an officer was called to the scene to take a report, in most instances, the case will proceed as follows: The officer who took the information will provide you with a Case # and will write a report that is submitted to the Traffic Investigation Office in Aliso Viejo 949-425-1860. After approval by a Traffic Investigator, the report will become available through the Orange County Sheriff's Support Services Records Division at 714-834-6454 approximately 10-14 working days after the report is made.

Accident reports dated after September 2008 are also available online at the Orange County Sheriff's Office website, under the "E-services" section of the website.

2. How do I contest a parking ticket?

Please refer to the back of the citation. An explanation of the process to contest the citation is printed on the reverse side of the citation.

3. My vehicle has been towed. How do I find out where it is being stored and get it out?

You will need to obtain the vehicle license plate number or VIN. The VIN (Vehicle Identification Number) is indicated on your vehicle registration form or pink slip. Call the Orange County Sheriff's Dispatch desk at 949-770-6011 to confirm that the vehicle was towed, why it was towed, who was responsible, and the name and phone number of the tow company. Then contact the tow company to find out what will be required to get the car back.

If there is a "hold" on the vehicle and it was towed from within Rancho Santa Margarita, contact the Administrative Sergeant for Rancho Santa Margarita at 949-635-1817. If there is a "hold" on the vehicle and it was towed from any city other than Rancho Santa Margarita, contact the Administrative Sergeant for the city in which the tow originated.

4. My vehicle has been impounded. How do I get it back?

If a vehicle has been impounded due to an unlicensed driver, suspended license or any other traffic violation and it was towed from within Rancho Santa Margarita, please contact the Rancho Santa Margarita Police Services Administrative Sergeant at 949-635-1817 or come in to Police Services located at 22112 El Paseo in the City Hall complex during normal business hours (Monday - Friday, 8 a.m. to 5 p.m.) to complete an impound hearing request form. This form is also available online.

5. What can I do about vehicles parked in front of my house?

Anyone may park their vehicle on a public street as long as it is legally parked and properly registered. Any vehicle that is parked on the street for more than 72 hours can be cited and ultimately towed away at the owner’s expense. If a vehicle is parked longer than 72 hours, please contact Orange County Sheriff’s Dispatch at 949-770-6011 to report the location and description of the vehicle in violation.

6. Whom do I call to report a possible abandoned vehicle on my street?

California state law states that vehicles parked on the street over 72 hours may be considered abandoned vehicles. Please contact Orange County Sheriff’s Dispatch at 949-770-6011 to report the location and description of the vehicle. Parking control staff will come out and check to make sure the vehicle is not stolen, confirm it is properly registered, and mark the vehicle's tire. The vehicle can be cited 72 hours after it is marked and ultimately towed away at the owner's expense. For abandoned vehicle abatement purposes, the vehicle will be monitored for 10 days prior to being towed.

7. What can I do about speeding vehicles on my street?

If speeding vehicles on your street are a long-time recurring issue, contact Rancho Santa Margarita Police Services and speak with the Administrative Sergeant at 949-635-1817 to discuss options such as the deployment of our radar trailer equipped with speed display. If you observe a speeding vehicle, immediately call Orange County Sheriff’s Dispatch at 949-770-6011 to give a description of the vehicle and, if possible, its license plate number. The sooner you call the better chance we have of locating the speeding vehicle.

8. What are the regulations regarding recreational and oversized vehicle parking on a public street?

The City of Rancho Santa Margarita Municipal Code Section 12.02.060 defines an oversized vehicle as any vehicle with a length in excess of 25 feet, or with a width in excess of 90 inches, or with a weight in excess of 10,000 pounds. Please see the Recreation and Oversized Vehicle Parking page for more information.

9. Whom should I contact regarding traffic laws and enforcement of traffic laws?

Please contact Rancho Santa Margarita Police Services at 949-635-1817 for questions related to traffic laws and the enforcement of those traffic laws.

10. Where can I park my recreational vehicle?

Currently, there is no parking allowed on city streets for storage or long-term parking of recreational vehicles/motor homes. For a list of available RV storage sites, please check online or a local phone directory.